We are excited to announce that two of our sister company Townends Estate Agents have recently launched a new online tenancy management portal and maintenance reporting tool for their managed landlords.
The platform gives landlords and tenants greater visibility to the key elements of their tenancy or tenancies, including:
- Digital contracts
- Tenants’ details
- Maintenance activity
- Downloadable documents such as inventories, EPCs, deposit certificates and more.
This new tool emphasises our partners dedication to excellent customer care by supporting landlords to simply and efficiently fulfil compliance and tax obligations.
However, at INEX we see the main benefit to be the repairs reporting tool that allows tenants to report maintenance issues quickly and efficiently 24/7. This market-leading system is provided by Fixflo and allows tenants to report repairs and maintenance requirements easily and then keep track of the repair as updates are made. The system has proven to revolutionise repairs reporting for the residential lettings industry, helping agents provide a more streamlined service.
Fixflo is an online picture-based tool that guides tenants through a series of pictures to identify a problem without any need for technical knowledge. It highlights repairs that are the tenant’s responsibility under their tenancy agreement but, where a genuine repair by an expert contractor is required, it enables them to report the problem to their landlord or property manager.
Together these new features allow Townends Estate Agents’ managed landlords to have easy access to all the important documents relating to their tenancy and offers complete peace of mind knowing that any issues with their property are being handled swiftly and effectively.
To find out more visit, www.townends.co.uk